VHL Ontario Limited (the "Company") is incorporated under the laws of Gibraltar and is part of the 888 corporate group. The Company is licensed and regulated by the Alcohol and Gaming Commission of Ontario (“AGCO”) under the provisions of the Gaming Control Act, 1992 and the regulations thereunder, the standards and other policies promulgated by the AGCO and is governed by the terms of its agreement with Internet Gaming Ontario (“iGO”) for the purposes of operating and offering Internet gambling services including, but not limited to, casino, poker, sports betting and bingo services (the “Services”), to persons located in Ontario in accordance with the provisions of the Criminal Code and provincial gaming regulations. PLEASE READ THE TERMS OF SERVICE SET OUT HEREIN ("TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES PROVIDED BY THE COMPANY.
The Company offers the Services in Ontario via the following website(s): www.888casino.ca, www.888poker.ca. www.888sport.ca and www.888.ca (the “Sites”). In addition to offering its gambling services via the Internet which includes by mobile or tablet device (the "Internet Platform"), the Company may, subject to the approval of the AGCO and/or iGO, from time to time offer its services via alternative platforms, including without limitation such platforms as (i) interactive television,; and (ii) in-flight entertainment platforms (each, an "Alternative Platform").
When you use the Company's gambling services either via the Internet Platform or an Alternative Platform, the Terms of Service shall apply to such use to such extent as is applicable to the circumstances.
The Company reserves the right, for a reasonable period of time, to review your jackpot win to ensure its validity.
Jackpot prizes may be awarded to the winners in up to 24 monthly installments if so decided by the Company at its sole discretion.
You hereby acknowledge that in order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:
Please note that we may discontinue support for outdated versions of the abovementioned hardware or software at our sole discretion.
You hereby agree that in the event that the Live Casino is disconnected due to unsuitable hardware, software and/or connection configurations on the player's part, we shall be under no obligation to refund such player and the Company will not be responsible for any loss, including loss of winnings, which may result.
You hereby acknowledge that all bets placed by you in relation to multi-player poker games are bets placed with other users and not bets placed with or against the Company. The Company does not assume any risk whatsoever for bets placed between you and any other user of the Service. The Company does not under any circumstances either place or accept bets itself.
You understand and agree that all of our multi-player poker games are public and therefore may be reviewed and published by other players, either at the time of the game or thereafter.
We provide multi-player poker games so as to provide a platform for users to play poker and to bet with each other using the Software. In consideration of this service we charge either:
On a mobile or tablet device, you will only be able to play one poker game or tournament at a time.
Collusion: Collusion occurs when two or more players attempt to gain an unfair advantage which includes but is not limited to sharing knowledge of their cards or other information, and unless stated otherwise by the Company, by agreeing to split a prize-pool. Any player who colludes or attempts to collude with any other player while using the Service may be permanently banned from using the Service or the Software or any other related services of the Company, their account may be terminated immediately and the Company shall be entitled to retain all monies in such player's account. We have developed and employ sophisticated proprietary technology intended to seek out and identify players acting in collusion. If the Company is informed about suspected collusive behavior, it may, in its sole discretion, terminate suspected players' access to the Service and/or block their account and withhold all available funds from within the account. No player shall have the right to require the Company to take any other steps against players suspected of collusion, cheating or any other form of fraud.
If you suspect that any player is colluding with another or cheating, you can contact us via email at firstname.lastname@example.org.
Chip-Dumping: Chip-dumping occurs when any player deliberately loses a hand in order to deliberately transfer his chips to another player. Any player who is involved in an act of chip-dumping or attempted chip-dumping while using the Service may be permanently banned from using the Service or the Software or any other related services of the Company and such player's account may be terminated immediately. If the Company is informed about suspected Chip-Dumping, it may, in its sole discretion, terminate suspected players' access to the Service and/or block their account and all monies in such player's account. In such circumstances the Company will be under no obligation to refund to the relevant player any funds that may be in the account at such time.
If we reasonably suspect that an account or group of accounts are operating systematically in order to gain an advantage over another player or to commit any act in bad faith in relation to the other players or the Company – for example employing specific techniques to disadvantage other players or playing as a group, the Company shall have the right to block or terminate all such accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.
Software Aids: Please note that in relation to any peer-to-peer games or any other games, you may not use any tools or software other than: (i) tools that provide you with basic game statistics and information that could be useful to beginners, such as hand strength and pot odds indication, (ii) tools which provide you with basic-level advice about the game such as opening hand charts, (iii) tracking software that calculates and displays in-game statistics which are intended to help you organise the information that he already has access to as a player at that specific table, and (iv) tools that improve your experience without influencing the game itself or providing any advice (for example enhanced display, keyboard shortcuts and improved visibility), (collectively "Permitted Aids"). For the avoidance of doubt, section (iv) shall not include any software program or external aid which, in our opinion, enables you to find a seat at a poker table or automatically seats you at a poker table.
You may not use any software program, robot or external aid, which is endowed with artificial intelligence or which is not included in the Permitted Aids list (as set out above), (regardless of whether you are actually using the Software). Examples of such prohibited tools, software and external aids are: (i) tools and services that allow for any type of collusion between players, such as showing cards, (ii) tools that assist players to select games in accordance with player identity, (iii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, (iv) any type of tool that performs any action on behalf of a player at the table, (v) any tool or program that collects information about other players at the tables in the player’s absence, (vi) any tool or program that provides game advice in real time based on the actions of the other players at the table; or (vii) any software program or external aid which, in our opinion, enables you to find a seat at a poker table or automatically seats you at a poker table (collectively “Software Aids”). In the event that we deem that any Software Aid has been used, we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user's account and seizing all monies held in such account.
Abuse of the "Sit Out" Feature: The “Sit Out” feature is only intended for taking short breaks between extended periods of play. It is not intended for use while no play is taking place at the table, or for waiting on players to join or leave the table. We reserve the right, at our discretion, to take action against players "sitting out" for excessive periods of time. Players who repeatedly abuse the "Sit Out" feature may be restricted from participating in our poker games either temporarily or indefinitely.
Fraudulent Behaviour: In case of any investigation relating to suspected fraudulent behaviour with regard to poker play involving your account and any other players, we will investigate any such activity, and take any action we reasonably believe is necessary (including blocking said accounts and retaining any funds therein). We are under no obligation to provide details of the investigation and/or funds retained, or whether this has affected your account in any way. We will cooperate with any competent authority investigating such an incident, and funds will be retained by us, until we have received sufficient instructions from the competent authority to either unblock said accounts, or release any portion of the retained funds back to the accounts affected.
Payment Disputes: Each user of the Service is fully responsible for paying any and all monies owed by it to other users of the Service and/or the Company. Any claim which a user of the Service may have for payment of winnings to it in respect of losing bets placed by another user of the Service are against that other user and not the Company. The Company is in no way responsible to pay you if any user of the Service fails to pay his debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Service, including those relating to payment fraud, are not the responsibility of the Company.
If your account is associated with poker fraud in any way – for example through Chip Dumping or Collusion – your account may be terminated, and we will be under no obligation to refund to you the funds from your account. This is irrespective of whether your account can be proven as intentionally receiving funds from a fraudulent user.
In the event of a poker fraud investigation we are under no obligation to accept any explanation provided for the receipt or use of fraudulent funds. If such an investigation is resolved, and your account is reopened, we may choose to remove the amount of fraudulent funds from your bankroll.
No player shall have the right to require the Company to take any steps against players suspected of collusion, cheating or any other form of fraud. The Company will not provide information with regards to investigations or any subsequent outcome. You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. Other than as stated herein, in relation to your losses you shall have no claims whatsoever against the Company and any of its affiliated entities or their respective directors, officers or employees.
In order to play at the live poker video tables, you will need to have a video camera attached to your computer and click on any table with the webcam icon in the poker lobby.
Players who sit out in a live poker game will be removed from the video table in order to free up the seat for other players on the waiting list (if such waiting list is not empty).
We reserve the right to limit the number of players "viewing" the live poker video tables and change such number from time to time at our sole discretion.
Your use of the live poker video tables is subject to the following rules:
In the event of your breaching any of the above provisions relating to misconduct at the live poker video tables, the Company shall have the right to remove you from the poker room or take any other action deemed necessary, including either temporary suspension or permanent termination of your account. In addition, the Company has the right to deny prizes in promotions related to poker video tables to any entrants that it deems have breached any of the rules, including deliberately covering or obstructing the camera.
Nevertheless, the Company shall not be responsible for any images posted on the webcams or for comments by our members thereon, and we will not be held liable for any perceived insult or injury. The Company is not required to monitor such images and comments, or to inform you of any actions taken against a member once a complaint has been made.
Your participation in the live poker video table will be deemed to be your agreement for the Company to use your name, audio, likeness, image and country for promotional and marketing purposes as it sees fit without the requirement for any payment and you hereby grant the Company the right to do so.
You acknowledge and agree that the Company may film and photograph the poker tables as well as stream live videos from same on the Sites.
You further understand and agree that by entering the live poker table any other players at the table will also be able to use and publish your image and audio without the Company's control and you shall have no claims against the Company in such regard.
Please carefully read the "888sport Sports Betting Rules".
The Company or its affiliate within the 888 corporate group, as applicable, is a member of the International Betting Integrity Association ("IBIA"), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation. As part of that membership, the Company or its affiliate, as applicable, is a full participant in its early warning system which is geared towards identifying any such betting behaviour.
In the event of a warning being received by the Company, the Company holds the right, in its absolute discretion, to:
(i) suspend the offering of any event or series of events in any of its markets; and
(ii) delay and/or withhold payment on any event or series of events in any of its markets, until the integrity of such event or series of events has been confirmed by the relevant sports federation via the IBIA.
Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events by the IBIA, acting in conjunction with the appropriate sports governing bodies, the Company holds the right, in its absolute discretion, to suspend any bets placed on such events, either by any individual identified by the IBIA as having possessed insider betting knowledge or information or by any other individual who in the reasonable opinion of the Company is connected to, acting in conjunction with or in any way involved with such individual.
The Company reserves the right to withhold payments or void any bet(s) with respect to an event or match, if we have reasonable suspicion or evidence that the following has occurred: (i) the integrity of the event has been questioned; (ii) the betting prices have been manipulated; or (iii) match or event rigging has taken place. Such evidence may include but not be limited to size, volume, or pattern of bets placed with the Company or its affiliates within the 888 corporate group on any Site operated by the Company or any Internet sites operated by any of its affiliates.
If we reasonably believe that any suspicious betting or wagering activity has occurred on your account, such account may be suspended by the Company until any relevant investigation is completed.
If we reasonably suspect that a member is abusing any of our deposit related bonuses in any way, we may choose to terminate the account, and any related accounts across our Services, and withhold any funds from such accounts. A suspicion of abuse may be based on the repeated patterns of deposit/cashout/redeposit purely intended to gain the deposit related bonus.
If we reasonably suspect that the member is abusing our free sites and free games offers, we may choose to terminate the account, and any related accounts across our Services, and withhold any funds from such accounts. If we reasonably suspect that the member is abusing the spirit of the free games sites – for example, by playing repeatedly only with free games, or by purchasing all the tickets for a free game, we may choose to close the account, and any related accounts across our Services, and withhold any funds from such accounts.
If we have reason to suspect that an account or group of accounts are operating systematically – for example employing specific wagering techniques or wagering as a group, the Company shall have the right to block or terminate all accounts and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.
Last updated in February 2022
PLEASE PRINT OFF AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS.